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A holistic wellbeing service through suppporting mental wellness through occupational therapy

Refund Policy

Because our physical products are custom-printed to order via Printful, we do not accept returns or exchanges for change of mind or incorrect sizing. If your item arrives damaged or misprinted, please contact us within 14 days with a photo of the issue to arrange a free replacement. All digital product downloads are final sale and non-refundable

Terms of Service

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  1. Introduction
    Welcome to our website. This website is owned and operated by Ayo Greaves Wellbeing. By accessing or using our website, services, or purchasing our products (physical or digital), you agree to be bound by these Terms of Service.

  2. Wellbeing Service Disclaimer
    The services, information, and products provided on this website are for educational, informational, and general wellbeing purposes only. They do not constitute professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health providers with any questions you may have regarding a medical condition.

  3. Products & Fulfillment

  • Physical Products: Our physical merchandise is custom-printed to order and fulfilled by our third-party partner, Printful. Due to the custom nature of these products, we do not accept returns or exchanges for buyer's remorse or incorrect size selection. If an item arrives damaged or misprinted, please contact us within 14 days with photographic proof to arrange a replacement.

  • Digital Products: Digital downloads, guides, and digital items are delivered instantly upon purchase. All sales of digital products are final and non-refundable.

  1. Intellectual Property
    All content, digital downloads, designs, text, and graphics on this website are the intellectual property of Ayo Greaves Wellbeing. You are granted a limited license for personal, non-commercial use only. You may not resell, redistribute, or copy any digital or physical materials purchased from us.

  2. Governing Law
    These terms are governed by and construed in accordance with the laws of the United Kingdom.

Privacy Statement

  1. Information We Collect
    We collect personal information that you voluntarily provide to us when you make a purchase, book a wellbeing service, or contact us. This includes your name, email address, billing address, and shipping address.

  2. How We Use Your Information
    We use your information strictly to:

  • Process your payments and fulfil your orders.

  • Schedule and deliver your online wellbeing services.

  • Communicate with you regarding your transactions or inquiries.

  1. Third-Party Sharing (Fulfilment & Payments)
    We do not sell your personal data. However, we securely share necessary information with trusted third-party services to complete your orders:

  • Printful: We share your name, shipping address, and order details so they can print and ship your physical products.

  • Payment Processors: Your payment details are processed securely through encrypted third-party gateways (such as Wix Payments, Stripe, or PayPal) and are never stored on our servers.

  • Etsy / TikTok: If you interact with our shop integrations, data is processed in accordance with their respective privacy policies.

  1. Data Retention & Your Rights
    Under the UK GDPR, you have the right to access, update, or request the deletion of the personal data we hold about you. We retain your information only as long as necessary to fulfil orders and meet legal tax obligations. For any privacy requests, please contact us at info@ayogreaves.co.uk

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